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Generate an Output XX days after Sales Document creation

Hi,

 

Business requirement:

We would like to manage a reminder email to the customer on a Material Return Process (Return Sales Order) saying "Dear customer, we are still waiting for your product XXXX, quantity YYYY, blablabla".

This email is issued XX days after the Sales order creation if and only if we didn't receive the goods.

 

Functional specification:

Manage an output (transaction NACE) for email output on the sales order type Return.

This output must be populated in the sales order only XX days after sales order creation and only if the delivery status in the sales order is still not complete.

 

Do someone have an idea how to manage this functional requirement?

Is there any solution in the customizing?

How to populate automatically an output after the sales document creation?


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